faq

Frequently Asked Questions

Are the translations notarized?

Yes, all our certified translations are also notarized at no additional cost.

Can I bring my document to your offices?

Our offices are not public, so we do not take walk-ins. The reason is, first of all, to protect the confidentiality of your documents. With our 20 offices nationwide, we decided it would be safer to handle all our translation projects in 1 central US location.

Can I fax my documents?

Yes, you can, our fax number is 800-861-1359.

Do my Certified Translations come in the mail?

They absolutely do. You will receive 1 Certified and Notarized hard copiy in the mail. If you need them early in the morning, we can deliver them before 8:00 AM in many locations.

Do you use machine translation software to localize?

Just try dumping a few sentences into the many software packages available on the Internet - go back and forth into the languages and see the mess that can be created! Now imagine those sentences representing your company in foreign markets. Believe us; we have re-translated many documents and websites that caused serious credibility issues, cost overruns, etc, all because it was not done right the first time.

How do I get a customized quote?

Just go to our Free Quote page and, submit your request and we’ll respond with a customized quote within minutes if the quote request was sent during business hours.

How does it work?

For the fastest service we recommend that you scan and upload your document to our Online Order Form. When you fill out this form completely, we have everything we need to get started. When you upload your document to our secured server, it is immediately delivered to your personal Project Manager, who will then review the document for quality and assign the translator and the proofreader be passed all our testing and background checks.

How long does it take?

Depending on the service you chose on the form, we will send you an email within 24 to 48 hours, with a draft of the translated document. If you ordered Next Day, we guarantee a draft within 24 hours or less up to 5 pages. For all other options we guarantee a 48 hour draft turnaround up to 5 pages. As soon as you receive the draft you then can review the translated document for accuracy of the name spellings, dates, etc. As soon as you approve the translation, we will certify, notarize and ship it with the shipping option you picked.

How many copies do I get from each document?

We’ll mail you 1 certified and notarized copies of each document. Any additional copy is $20.00. If you need additional copies on a later date, we keep our records for 5 years. You will not have to re-translate your document but just pay $20.00 for an extra copy + shipping.

How much does it cost? 

The rates vary based on multiple factors: Deadline – Technicality – Volume. Personal Document: $40.00/page  (1 page is considered up to 250 words or less). With Translators USA, you'll find: Price, Confidentiality and Quality!

Do you guarantee the quality of your work?

We are committed to providing you with the highest quality translation services by assigning a project manager and a team of language professionals to each and every single project.