Translators USA Blog

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Customer Satisfaction Always Comes First

For Translators USA, customer satisfaction always comes first. A satisfied client gives us all a high level of personal satisfaction, a confirmation that we are delivering quality and motivation to work even harder to meet our clients' needs. We are aware that only a satisfied client will turn to us if in need for translation, interpreting or transcription service in the future and only a satisfied client will recommend us to other people. In order to make sure that each and every single client is happy with Translators USA services, we:

  • Treat every client as VIP. No matter if being a large multinational corporation, small family business entering the international market or private individual needing only a single page translation, for us, everyone and every project is equally important. We make sure that our clients are served by our top language specialists who have enough proficiency and experience to handle just about any project. Our clients can therefore always count on professional service, no matter how big or small the project.

 

  • Take time to identify our clients' needs. No two people are the same and therefore we never treat our clients as such. Instead, we take time to make sure that we fully understand every client's needs and expectations to ensure that our service meets their needs perfectly. For the very same reason, we also encourage our clients to ask questions if having any and provide them with 7/7 customer service.
  • Always keep our promises. If we promised to provide 100% accurate and meaningful translation, that is exactly what our clients can expect. If we promised to provide interpreting service for a business meeting or conference, our skilled, knowledgeable and professional interpreters will be there on time. If we promised not to outsource the transcription overseas, we won't. Just like we always expect to receive the highest value from others ourselves, our clients mustn't receive anything less from us.
  • Provide cost-effective services without any hidden fees or costs. We are fully committed to providing the best pricing possible to meet just about everyone's budget. We always also provide a free, non-obligatory quote and as a result, our clients don't have to worry about any hidden fees or costs.
  • Work on a continuous improvement. Even though we are one of America's leading translation, interpreting and transcription service providers, we are aware that there is always room for improvement. We encourage our language professionals to take part of professional development training on a regular basis and keep a close eye on their performance by continuously assessing the quality of their work.

Translators USA Services

With a database of over 9,000 language specialists, nearly two decades of experience and uncompromising dedication to quality and customer satisfaction, we are confident that we can meet just about every client's needs. We provide the highest quality yet affordable translation, interpreting and transcription services across the United States, 7 days a week and 365 days a year.

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Wednesday, 17 January 2018
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